Guest experience supervisor

Guest Experience Supervisor We are looking for a talented individual who thrives in a fast‑paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure. Responsibilities Supervise a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences. Manage guest requests and preferences, ensuring prompt and efficient resolution. Collaborate with various departments to ensure seamless operations and exceed guest expectations. Train and motivate staff to maintain our high standards of service excellence. Implement innovative strategies to enhance guest experience and build lasting relationships. Assist with administrative tasks and documentation to maintain accuracy and efficiency. Qualifications Minimum 2 years experience in a hotel guest service role. Strong communication and interpersonal skills to engage with guests and team members. Exceptional problem‑solving abilities to handle any guest‑related concerns effectively. Proven leadership skills to motivate and guide your team to success. Attention to detail, ensuring the highest standard of service is consistently met. Ability to work flexible shifts, including weekends and holidays. Benefits Competitive salary, full uniform, impressive room discounts, and comprehensive training programs. We also provide a wellness framework supporting health, lifestyle, and workplace well‑being. Equal Employment Opportunity IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, and encourage colleagues to bring their whole selves to work.

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