Expert - system & application

Job Summary: Lead the design, integration, automation, and continuous improvement of the OSS ecosystem. Ensure reliable monitoring and visualization of network alarms, performance, service assurance, and inventory across multi-vendor platforms while driving scalable, resilient, and highly available telecommunications operations.

Tasks and Responsibilities:

Manage the Cygnet OSS Platform and related applications.

Ensure platform scalability, availability and resilience.

Lead upgrades, patching and migrations.

Maintain accurate network and configuration data.

Keep technical documentation and procedures updated.

OSS Integration & Network Data Management

Manage integrations with multi-vendor NMS and EMS platforms.

Onboard new network domains into the OSS environment.

Ensure accurate synchronization of alarms, inventory and performance data.

Develop and maintain API integrations.

Validate service assurance, alarm correlation and performance processes.

Automation & Platform Development

Develop automation solutions using Python, Shell scripting and SQL.

Build reusable frameworks that reduce manual work.

Maintain OSS applications and operational tools.

Develop automated reports and dashboards.

Improve OSS workflows through scripting and orchestration.

Network Monitoring & Observability

Manage network monitoring, logging and observability platforms.

Develop dashboards, KPIs and alerting policies.

Implement telemetry, event correlation and performance analytics.

Proactively monitor OSS applications and network infrastructure.

Recommend improvements to service availability and performance.

Manage Linux-based OSS and containerized platforms.

Support Kubernetes, Docker and virtualization technologies.

Design and optimize databases for OSS applications.

Integrate OSS with infrastructure management solutions.

Improve system reliability, scalability and performance.

Operational Support & Technical Leadership

Resolve complex OSS incidents and technical issues.

Conduct root cause analysis and preventive improvements.

Guide and mentor engineers.

Collaborate with operational teams on platform enhancements.

Support major incidents and service restoration.

Evaluate and adopt relevant emerging OSS technologies.

Integrate suitable open-source solutions.

Improve automation, monitoring and operational efficiency.

Develop technical standards and engineering best practices.

Support strategic initiatives for operational platform development.

Qualifications and Experience:

Bachelor's degree in Telecommunications, IT, Computer Science, or related field.

Professional certifications in Linux, Kubernetes, Red Hat, Python, Cloud, Dev Ops, Cisco, or OSS technologies are advantageous.

8 to 10 years of experience in OSS platforms, telecommunications systems, network management systems (NMS/EMS), or systems integration.

Proven experience supporting multi-vendor OSS environments, automation, Linux, scripting, and OSS platform integration.

Experience delivering carrier-grade OSS solutions within telecommunications or service provider environments.

Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted

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