Spa manager - wellness program manager

Additional Information

Job Number: 26008278

Job Category: Spa

Location: The Ritz-Carlton Amaala, Tabuk, Amaala, Saudi Arabia, Saudi Arabia

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in his/her absence.

Ensures all employees have the proper supplies, equipment and uniforms.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback, utilizes an open‑door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and provides feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on‑going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a spa orientation program for employees to receive the appropriate new‑hire training to successfully perform their job.

Supervises ongoing training initiatives and conducts training when appropriate.

Establishes and maintains open, collaborative relationships with employees and encourages the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Assists the Spa Director in managing the day‑to‑day operations of the spa as necessary.

About the Position

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation and guide us each day to be better than the next.

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