Dgm - administration & industrial relations

Job Description

Head – Administration & Industrial Relations

Location: Modular Fabrication Facility, Sohar, Sultanate of Oman

Reporting To: Unit Head, Sohar

Role Purpose

To provide strategic and operational leadership for Administration, Industrial Relations, Workforce Management, Government Liaison, Facilities, and Welfare functions at a large Modular Fabrication Facility, ensuring full statutory compliance, harmonious industrial relations, workforce productivity, superior welfare standards, and seamless support to Projects, Clients, and PMT—aligned with best practices of leading EPC, Oil & Gas, and GCC industries.

Key Responsibilities

Industrial Relations & Labour Governance

Head the Industrial Relations function, ensuring a stable, compliant, and productive work environment.

Prevent, manage, and resolve labour disputes, unrest, and disciplinary matters.

Conduct domestic enquiries, disciplinary actions, terminations, and settlements strictly as per Oman Labour Law.

Maintain harmonious relations between management, workmen, and authorities.

Lead IR risk assessment and mitigation strategies.

Omani Nationals (Omanization) – End?to?End Ownership

Full lifecycle management of Omani Nationals, including:

Recruitment, onboarding, deployment

Performance management and retention

Career progression and succession planning

Ensure achievement and sustainability of Omanization targets.

Interface with Ministry of Labour on all Omanization matters.

Workforce Planning, Mobilization & Control

Overall responsibility for workforce planning, mobilization, allocation, demobilization, and optimization.

Maintain control over manpower strength, productivity, and deployment efficiency.

Monitor compliance with contractual manpower commitments to Oil & Gas clients.

Administration Leadership

Head site and facility administration, covering offices, logistics, assets, and administrative services.

Develop and implement SOPs aligned with GCC EPC best practices.

Budgeting, cost control, and optimization of administrative expenses.

Labour Camp, Staff Accommodation & Welfare Facilities

End?to?end management of Labour Camps ensuring:

Compliance with Ministry of Labour, Health, and Municipality regulations

Hygiene, safety, catering, recreation, and accommodation standards

Manage Staff Accommodation Facilities, including allocation, maintenance, security, and welfare services.

Conduct inspections and audits to ensure compliance with client and statutory norms.

Medical Center & Occupational Health

Oversee onsite Medical Center / Occupational Health Facilities.

Ensure statutory medical coverage, emergency readiness, and fitness?to?work compliance.

Coordinate health surveillance and wellness initiatives.

Infrastructure Development & Facility Expansion

Plan and oversee infrastructure development, including:

Offices and administration buildings

Workmen leisure and recreation rooms

Toilet and washroom facilities

Building expansions based on manpower growth

Coordinate with Engineering, Project, and HSE teams to ensure compliance and timely completion.

Canteen & Catering Management

Overall management of canteen and catering services for staff and workmen.

Ensure food quality, hygiene, nutrition, and Municipality compliance.

Vendor management, cost control, and grievance handling related to catering.

Grievance Handling & Employee Engagement

Establish effective grievance redressal mechanisms.

Address grievances related to wages, overtime, benefits, accommodation, transportation, and welfare.

Conduct regular workforce engagement programs and meetings.

Compensation, Wages & Benefits Governance

Ensure timely and accurate wage disbursement in line with WPS requirements.

Oversee benefits, insurance, medical coverage, leave, and end?of?service benefits.

Ensure transparency and fairness to avoid disputes.

Government Liaison & Statutory Compliance

Act as primary interface with:

Ministry of Labour

Royal Oman Police (ROP)

Immigration and Municipality authorities

Manage inspections, audits, and statutory reporting.

Maintain strong knowledge of Oman Labour Law and Ministerial Decisions.

Skill Development – Omanis & Expat Workmen

Drive skill development and upskilling programs for:

Omani Nationals

Expat workmen

Coordinate training, certifications, competency mapping, and skill matrices.

Align skill development with project and national objectives.

Transportation Services Management

Ensure smooth and safe transportation services for workmen, staff, PMT, and visitors.

Oversee fleet management, routing, scheduling, vendor control, and HSE compliance.

Client Management & Administrative Support

Act as single?point admin and IR interface for clients.

Provide client support related to:

Office facilities

Site access

Accommodation and logistics

Maintain service standards aligned with Oil & Gas client expectations.

PMT (Project Management Team) Administrative Support

Provide complete administrative support to PMT staff, including:

Office and facility setup

Accommodation and transport

Visa, ID, and statutory coordination

Ensure uninterrupted PMT operations.

Networking & External Relations

Build strong networks with:

EPC contractors

Fabrication yards

Oil & Gas companies

Leverage industry networking for best practices, benchmarking, and crisis support.

Local Culture & Stakeholder Management

Demonstrate strong understanding of Omani culture and workplace dynamics.

Maintain cordial, trust?based relationships with authorities, clients, and local stakeholders.

Act as a cultural bridge between management and workforce.

Risk & Crisis Management

Identify IR and workforce risks and implement mitigation plans.

Lead crisis response during disputes, shortages, accidents, or welfare issues.

Ensure business continuity.

Leadership & Governance

Lead, mentor, and develop admin and IR teams.

Provide regular MIS, dashboards, and compliance reports to management.

Uphold company values, ethics, and governance standards.

Air Ticketing & Travel Management

Manage end-to-end air ticketing and travel arrangements for staff and workmen, including mobilization, leave rotations, and emergency travel.

Ensure cost-effective travel planning through vendor management, budget control, and adherence to company travel policies.

Monitor travel eligibility, leave entitlements, and maintain accurate travel records in compliance with visa and immigration regulations.

Handle travel contingencies and provide seamless travel support to workforce, PMT, clients, and senior management.

Candidate Profile

Essential

15+ years’ experience in Construction / Oil & Gas / EPC / Modular Fabrication.

8–10 years in Oman or GCC in senior IR & Administration roles.

Proven handling of large multicultural workforces (3,000+ manpower).

Strong knowledge of Oman Labour Law, WPS, and GCC practices.

Preferred

Experience with L&T / leading EPC or Oil & Gas majors.

Arabic working knowledge is an advantage.

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