Retail supervisor

Role Purpose:

Vodafone is Oman’s latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.

Our purpose is ‘Connect for a Better Future ‘which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market‑leading customer experiences and innovative digital services.

We are looking for energetic self‑starters to work in this 100% Omani owned, positive collaborative start‑up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.

We are looking for energetic self‑starters to work in this 100% Omani owned, positive collaborative start‑up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman. As part of our retail expansion, we are looking for Retail Supervisor. This role will require you to support Manger Retail.

Key accountabilities and decision ownership:

Day to day management support

Staff planning / training support

Store administration and inventory management support

Manage KPI’s and targets

Drive sales team and motivate business

Undertake sales

Resolve issues

Ensure store standards are maintained

Ensure staff standards are maintained

Core competencies, knowledge, and experience:

Retail experience

Communication

Performance focused

Customer experience focused

Inspirational

Effective at establishing needs

Effective at problem solving

Punctual with good organizational skills

Presentable

Interest in technologies

Arabic and English speaking

Overall minimum of 6 months to a year relevant experience in similar role

Willingness to learn

Key performance indicators:

Sales target achievement

Customer Satisfaction and behavior

Customer Retention

Continuous Improvement

Must have technical / professional qualifications:

3-4 years of experience working as a Sales Supervisor or Sales Representative.

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