Supervisor

Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures

End to end store responsibility in absence of Store Manager

Promote the Loyalty Program of the company for maximizing loyalty and repeat sales

Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Objective

Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures

End to end store responsibility in absence of Store Manager

Promote the Loyalty Program of the company for maximizing loyalty and repeat sales

Provide feedback to the Store Manager and Area Manager with regards to employees and products.

Key Responsibility

Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss

Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs

Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales

Assisting the Store Manager in implementation of operating procedures at the store as per the company standards

Ensure the brand and company's policies and procedures are adhered by all the staff at all the times

Regularly audits own store administration and resolve any issues

Manage the daily roaster, leave and grievances of the retail staff

Maintain the visual merchandising standards at the stores all the time as per set VM standards

Promote the Club Apparel Loyalty Program of the company for repeat sales

Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products

Ensure awareness and vigilance at all times of security in the store without any negligence

Must be updated about the various brands of the group for suggestive selling to the customers

End to end store responsibility in absence of Store Manager

Must be physically fit to stand for extended hours and heavy lifting

Desired Experience

The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

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