Store supervisor

Drive both store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.

Job Description

Track sales performance against individual and overall store targets, take corrective actions to improve any shortfall.

Analyze sales data and trends to identify opportunities for improvement.

Conduct periodic sales reviews and huddles with the team.

Support the Store Manager in developing and executing sales action plans.

B. Client Relationship Management

Drive clienteling initiatives across the team - oversee and support client relationship management, including maintaining key client contacts and ensuring regular, personalized follow-ups.

Analyze client feedback and sales data to enhance service and identify growth opportunities.

Ensure accurate CRM record-keeping and lead staff training on advanced clienteling and after-sales service.

Review and act on mystery shopping and client feedback reports to enhance service quality

Develop high value client relationships through exceptional service standards

Handle and resolve escalated customer issues

C. Product & Brand Proficiency

Perform as a resource for product and brand knowledge, supporting both the team and clients.

Co-lead product launches and assist with in-store marketing activations to drive engagement and sales.

D. Store Operations

Oversee cash handling, inventory records, and compliance with SOPs.

Conduct regular audits and ensure timely stock replenishment.

Liaise with HQ and vendors for visual merchandising updates and stock transfers.

Identify and resolve stock discrepancies while implementing shrinkage prevention measures and training staff on related protocols

Prepare and submit daily/weekly operational and sales reports.

Ensure accurate record-keeping and compliance with company policies.

Supervise daily activities of the sales team, providing guidance and support.

Schedule shifts, approve leave requests, and manage attendance.

Provide constructive feedback and coaching during regular one-on-ones.

Lead by example in client service, grooming, and conduct.

profile

Bachelor’s degree or Diploma in Business Administration or related field.

6+ years’ experience, preferably in luxury retail, with at least 2 years in a supervisory role.

Proven leadership and team management skills.

Strong sales, clienteling, and operational expertise.

Excellent communication, organizational, and problem-solving skills,

Proficiency in business communication skills

Impeccable grooming and brand representation.

Understanding customer needs and queries about products, prices and services.

Understanding customer needs and queries about products, prices and services.

Understanding customer needs and queries about products, prices and services.

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